The following is a statement regarding the policy for the transportation of goods from one location to another.
Please be advised that the processing of your purchase shall take place within a period of three business days.
Upon finalization of the order, you shall be duly notified via electronic mail regarding the shipment.
Our objective is to provide products of superior quality at the most affordable prices. It is our practice to employ the cargo vessel during the primary stage of transportation.
Upon the package’s arrival at a nearby warehouse, the delivery firm shall furnish you with a tracking number and assume responsibility for the handling of your package henceforth.
As per standard shipping procedures, it is customary for the cargo vessel to require a duration of approximately four to six weeks to traverse from our storage facility to the destination warehouse located in your respective nation. Kindly take note that the provision of the tracking number shall not be feasible until such time that the cargo vessel has reached its destination.
Pursuant to our cost analysis, air shipment would be deemed prohibitively expensive. Therefore, the most economically viable alternative at our disposal, which includes complimentary shipping, is being offered for your consideration.
It is hereby confirmed that each and every package shall be subject to insurance coverage. As per the terms of qualified orders, you shall be safeguarded against any potential package damage, loss, or theft, irrespective of any occurrences that may transpire during the course of shipment or delivery. It is recommended that you consider optimizing efficiency and cost-effectiveness during the replacement process.
In the circumstance where a consignment necessitates substitution, it is feasible to retrieve the worth of the initial impaired, absent, or filched commodity.
For the purpose of expediting the process, kindly submit your claims directly through our customer service administrator, which shall only require a few minutes of your time.
Shipping Timeframe：
In order to provide our customers with better products and services at the lowest prices, we offer two different shipping methods. For lightweight items (under 1 kilogram), we use air shipping through e-commerce small packets. These orders are processed within three days, and you will receive a tracking number. In most cases, you can expect to receive your order within three weeks.
For larger items, due to the high shipping costs involved, we opt for sea shipping. These orders are processed within five days and transported via cargo ships to the port in your country. This stage generally takes around 4-6 weeks. Subsequently, the local courier company in your country will pick up the goods from the port and provide you with a ground transportation tracking number. The ground transportation period typically does not exceed ten days.
Please note that these are general timeframes, and actual delivery times may vary depending on various factors.
We respond to most emails within a business day (Mon to Fri 9am - 5pm), but if you don't get a response from us, please check your spam bin!
Kindly be advised to initiate contact with us via the official website, support@holety.com