Our goal is to offer you the satisfied shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with satisified services.
SHIPPING COSTS
- Standard Shipping Fee $6.99 When Order Amount Less Than $59
- Free Standard Shipping on Order Amount or Over $59
SHIPPING TIME FRAME
The time frame of an order delivery is divided into two parts:
Processing Time:
2 to 5 calendar days
Shipping Time ：
Standard (Default Logistics): 8 to 14 calendar days charge(US$ 6.99)
Express: 3 to 8 calendar days charge(US$ 8.99)
Others:
Shipping and processing time are counted based on calendar days, which means that are counted from Monday to Sunday. The shipping time is depend on the shipping service selected by customer. Order cut off time will be 06:00 PM Hong Kong Standard Time.
ORDER MODIFICATION AND CANCELLATION:
If you wanna modify or cancel your order, please contact lovvnn Customer Service Team within 24 hours after placing order. An extra charge will be generated if there is a price difference. Any requests for modification or cancellation over 24 hours cannot be acceptable.
DAMAGED IN TRANSIT:
If you find your parcel is damaged in transit, please reject the parcel from the courier and contact us as soon as possible. But if you cannot sign the parcel via face-to-face, please contact us for the further solutions.
CUSTOM DUTIES AND TAXES:
We ship to all locations on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties will not be included in the product price. If the customs duties are imposed in the recipient's country or region, the taxes will be paid by the customer.
ORDER TRACKING
If there have any question about the shipping status, you can check on the express company official site, or please contact with us via service@lovvnn.com
Note: Due to increased volume and the impact of COVID-19, we are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.
All of our packages and warehouses are rigorously disinfected several times daily using hospital standards. Our employees also get daily checkups by medical professionals. So your packages are totally safe.
Regarding the shipping status, 95% of orders are shipping normally.
We're processing a high volume of orders under strict warehouse safety protocols.
We hope the info provided here answering your questions about the safety of packages from lovvnn.com.
If any question or concern, please don't hesitate to contact us via email service@lovvnn.com